Career
6+ years in enterprise IT across healthcare and financial sectors.
I've spent the last six-plus years doing IT support and sysadmin work at places where things can't break — a major medical center and a multi-site financial firm. The work ranges from hands-on troubleshooting to building out onboarding systems to keeping auditors happy.
I also have a front-end development background, which shapes how I approach IT work — I'm always looking for places where a script or a smarter workflow can replace something that shouldn't be done by hand. That instinct has driven most of the process improvements I'm actually proud of.
What I care about most: making systems work well, cutting out inefficiency, and communicating clearly with people who aren't technical. I'm currently looking for my next role — reach out if you've got something.
Experience
Service Desk Specialist → Senior Specialist
LBMC
- Promoted to Senior Specialist and took on de facto lead responsibilities — distributing tickets, mentoring team members on escalations, and maintaining a <1 hour response SLA across all queues.
- Owned IT onboarding end-to-end across all LBMC entities — designed and automated workflows covering AD provisioning, security group assignments, hardware imaging, license procurement, and badge integration. Coordinated directly with HR and department leads to keep things running without manual handholding.
- Led SOC 2 audit coordination — collected and organized all audit evidence, documented offboarding controls (AD revocation, license reclamation, badge deactivation), and delivered everything to external auditors on time. Built the documentation framework that made future audits repeatable.
- Drove cost savings through license audits — ran monthly reviews that surfaced unused and redundant subscriptions across the org, cutting spend while keeping compliance intact.
- Built and ran an IT orientation program for international contractors — covered environment architecture, security protocols, and auth procedures. Turned an informal process into something structured and repeatable.
- Tier 1/2 support across 5 regional offices and overseas contractors — Windows, M365, accounting software, access management, networking, hardware, AV. All routed through FreshService.
Help Desk Technician (Contract)
UBS
- Short-term contract role providing help desk support at one of the world's largest financial institutions. Contract ended due to COVID-era hiring freezes, not performance.
Field Project Technician
Vanderbilt University Medical Center
- Field support across VUMC's main campus and clinics throughout Middle Tennessee — resolved end-user issues while keeping healthcare IT operations running.
- Led post-migration O365 support — troubleshooting, documentation, and escalation management for clinical and administrative staff.
- Deployed clinical workstations via PowerShell scripting for AD integration. Used Pegasus, Active Directory, and Tolero for asset tracking and KACE compliance.
Skills
Infrastructure
Operations
Technical
Other
Education
Nashville Software School
Front-End Web Development
Intensive full-time program — HTML, CSS, JavaScript, React, jQuery.
University of Tennessee
B.A. Psychology · Minor in Business Administration